The Technical Support & Warranty department plays a crucial role in the success of our aftersales business — because, as the saying goes, “the second car is sold by Aftersales.” This team contributes directly to the development of service excellence across the Volkswagen and Audi network.

High standards of technical competence, in-depth product knowledge, and close cooperation with factory support enable the team to manage technical and warranty-related matters efficiently and professionally. Network performance is monitored through audits and reporting systems to ensure high service quality and to meet customer satisfaction targets.

By focusing on service processes, continuous improvement, and performance management, the team helps unlock the full potential of the service network. This includes improving key performance indicators (KPIs) and enhancing customer experience across all markets.